Q)How do I know if the item will fit on my bike?
A) Please read the product description carefully as most dimensions and specifications are noted there. A lot of the parts on the site are a universal fit so should fit most motorcycles. If you have a size related question not covered in the description, please email email@example.com and I will measure the item and get back to you.
Q) Do I need to have an account to order?
A) No, you can also place an order as a guest. But, there are some perks if you have an account with us: Quick checkout process Easily view your order status and order history Receive updates detailing our new releases and special promotions
Q) What if I forgot my password?
A) On the login page, click “Lost password?” and you’ll be redirected to a page where you can create a new password.
Q) What if I typed the wrong email address?
A)Please contact us so we can change your email address. We can change your email address and name but we cannot change your order.
Q)Are there any exchange rates?
A)All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
Q)What payment methods do you accept?
A)We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.
Q)Can I pay you direct via a bank transfer if I don't have a credit card or Paypal?
A)Yes, payment by direct transfer to our bank account is possible. Please email firstname.lastname@example.org with your order requesting to pay by direct transfer. Our sales team will provide you with our sort code and account details and ship you order after the payment has been received. If you already use internet banking you will be familiar with the simplicity of direct deposit.
Q)How secure is my online order?
A)When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
Q)How do I change or cancel my order?
A)We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment. Any cancellation made after an order has been placed, will be subject to a cancellation fee of USD 0.50 regardless of the time the order has been placed (even if it is just a second later) as the merchant processor/credit card charges us a fee for cancellations. Please note that any orders that have already been packed or shipped cannot be cancelled.
Q)How do I set my shipping address?
A)Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".
Q)Can I change my shipping address after placing an order?
A)Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination's customs department will have the package on hold.
Q)When will my order arrive?
A)The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order. We are not responsible for delays caused by the customs department in your country.